At PRNTD, we strive to ensure you are completely satisfied with your purchase. Here is our policy regarding refunds and returns:
Return Eligibility
Time Frame: Items must be returned within 14 days of receipt.
Condition: Products should be returned in their original condition, including packaging.
Exclusions: Items with a redeemed Certificate of Authenticity cannot be returned or exchanged.
Initiating a Return
To initiate a return, please follow these steps:
Contact Us: Email our support team at support@prntd.studio with your order details and reason for the return.
Receive Return Instructions: We will provide specific instructions on how to return your item.
Ship the Item Back: Send the item back to us in its original condition and packaging.
Refunds
Processing: Upon receiving and inspecting the returned item, we will process your refund.
Method: Refunds will be issued to the original method of payment.
Timing: Expect the refund within a certain number of days after we receive the returned item.
Shipping Costs
Return Shipping: Customers are responsible for return shipping costs.
Original Shipping Fees: Original shipping fees are non-refundable.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately.
For any further questions or concerns regarding our refund and return policy, please reach out to our customer support team. We are here to help and ensure your satisfaction with every purchase.